Shipping and Return Policy

At Kate and Lily, we are committed to providing a seamless and satisfying shopping experience from start to finish. Please review our shipping and return policies below.

Shipping Policy

Domestic Shipping (U.S.):

  • Standard Shipping: Free on all orders within the continental United States.

  • Alaska (AK), Hawaii (HI), and Puerto Rico (PR): A flat shipping fee of $9.99 applies.

  • Delivery Time: Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

International Shipping:

  • International shipping rates are automatically calculated at checkout based on destination and package weight.

  • Customs fees, duties, and taxes may apply depending on your country and are the responsibility of the customer.

Return & Exchange Policy

We want you to love your purchase. If for any reason you are not satisfied, we accept returns and exchanges under the following conditions:

Return Conditions:

  • Items must be returned within 30 days of delivery.

  • Items must be unworn, unwashed, and in original condition with all tags attached.

  • Final sale items are not eligible for return or exchange.

Return Process:

  1. Email us at info@kateandlily.com with your order number and the item(s) you wish to return.

  2. We will provide return instructions and a return label (if applicable).

  3. Once the return is received and inspected, a refund will be issued to your original payment method.

Exchanges:

  • To exchange an item, please follow the return process and place a new order for the desired item.

Refunds:

  • Refunds are processed within 5–7 business days of receiving your return.

  • Shipping charges (if any) are non-refundable.

Questions?

If you have any questions or need assistance with your order, please contact our customer support team.